Warranty Policy

Who is Covered?

The limited warranty only covers the original purchaser of the warranted products. When you transfer or gift the products to other people, the warranty does not transfer to cover any subsequent owners, transferees, or beneficiaries

What's Covered?

We offer a 1-year warranty on the wearable pumps. This warranty covers normal wear and tear associated with proper use as outlined in our manuals.

Please note: the warranty does not cover damage caused by:

  • Misuse, abuse, rough handling, or negligence.
  • Unauthorized disassembly, repair, or modification.
  • Liquid damage, including water or milk entering the motor.
  • Damage to accessories (only motor parts are covered).
How Long is the Warranty?
  • 1 year: This applies to wearable breast pumps sold within Australia
Important Reminders!

We understand that sometimes things don't go as planned, and that's okay! Midwives Own Brand is committed to your satisfaction, and our warranty policy is here to provide peace of mind and easy support.

Let's break it down step-by-step:

Proof is Power: Hold onto your original Midwives Own Brand purchase receipt. It's your key to warranty claims!

Pictures Tell the Story: If your product needs help, evidence is crucial. Send us pictures or videos showcasing the wear and tear or any problems. This helps us assess if it falls under the warranty.

 Refunds & Exchanges Explained: Here's the breakdown:

  • Refunds: We can only accept refunds if the pump has not been used and box is sealed 
  • Exchanges: If your product has a quality issue we verify, you can request an exchange within 60 days of receiving it.
  • Warranty: For manufacturing faults, you have a 1-year warranty. This starts from the date you placed your order, not the replacement date.
What's Covered, What's Not:
  • Our warranty covers manufacturing defects, not normal wear and tear, misuse, or unauthorized modifications.
  • Let's Get Started!:To claim your warranty, simply email hello@midwivesownbrand.comwith your order number and a clear explanation of the issue. Our friendly team will guide you through the process. Please note that you'll be responsible for shipping costs.
  • We've Got Your Back: Once we confirm your defect falls under the warranty, we'll repair or replace your item at our discretion.

    We're Here for You!

    We understand that navigating warranties can sometimes feel overwhelming. At Midwives Own Brand, we're committed to providing clear information and excellent customer service. If you have any questions or concerns, please don't hesitate to reach out! Our team is always happy to help.

    We value your trust, and we're here to support you every step of the way.